Repairs & Warranty
In the event you require repair or warranty assistance with your unit, you should first initiate contact through our contact page, outlining any issues in detail. The information provided will be assessed to determine the best outcome for repair.
Any unit failures within a period of 7 days are liable for a direct replacement upon receipt and assessment of the defective unit. The customer is responsible for immediately notifying High Voltage Audio of defective units within this period.
Any unit failures outside of a period of 7 days will be covered under a full 12 month warranty period from the date of purchase, including parts and labour. The customer will be responsible for return freight to High Voltage Audio. High Voltage Audio will cover freight back to the customer for repaired or replaced units. No other shipping/taxes are included.
Exceptions to the above cases will be assessed on an individual basis with the customer to determine a mutual agreement.
Please choose your products carefully. High Voltage Audio is not under any obligation to refund or exchange products for change of mind or selection of an incorrect product including in the case of incompatibility. All sales are final. We will in some instances refund a sale less a 20% restocking fee less all freight costs but on condition that the product is returned as new.
As items may be out of stock at the time of your order, it is the customer’s obligation to check prior to placing your order for estimated delivery times.